October 7, 2024

ManageEngine Rolls Out First-Ever Decision Intelligence Platform for Enhanced IT Operations

Bengaluru, India  September 25, 2024:  ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced a significant upgrade to its flagship IT analytics solution, Analytics Plus. Version 6.0 introduces Spotlight, a contextual recommendations engine powered by AI, designed to identify key inefficiencies in IT operations and suggest corrective strategies.

The 2023 State of Analytics Engineering report found that time to business insight is the biggest challenge for nearly 50% of surveyed directors. Spotlight dramatically reduces the time IT managers and CIOs spend analyzing various IT metrics and coming up with remedies to fix structural fault lines in operations. By incorporating decision-intelligence capabilities, Analytics Plus now facilitates contextual decision-making, addressing a crucial gap in traditional analytics software.

For instance, Analytics Plus can analyze correlations between the age of IT assets, their frequency of failure, and the meantime to repair. Based on these parameters, it suggests the optimal time frame for asset replacement. This approach ensures that organizations neither dispose of assets prematurely, losing usable value, nor retain them for too long, negatively impacting employee productivity. With the introduction of Spotlight, ManageEngine reinforces its commitment to enhancing IT operations through intelligent, data-driven solutions.

“While traditional analytics tools excel at providing a platform for analyzing any type of data, they often lack the necessary context of the data they are analyzing. Deriving meaningful and context-specific insights is becoming increasingly challenging due to a significant disconnect: the people performing the analysis are skilled at mining data but often lack the IT context, making it difficult to translate findings into actionable business decisions,” said Samantha Hall, Service Delivery Manager, Leathams Ltd., a UK-based food supplying company.

Analytics Plus’ built-in AI engine is programmed to study common IT processes and identify solutions to achieve desired results more quickly. Spotlight acts like an assistant, constantly monitoring for bottlenecks or operational inefficiencies and offering tips for corrective action. By bringing in IT context and leveraging AI capabilities, Analytics Plus ensures that organizations can address issues more effectively and efficiently.

“Organizations no longer want to spend hours mining data for actionable insights. They require ready-made strategies that they can implement immediately to see rapid results,” said Rakesh Jayaprakash, product manager and chief analytics evangelist at ManageEngine. He added, “There are sufficient tools in the market that promise automation and remediation for day-to-day network and application failures, but there’s a lack of focus on strategic decision-making. This is the gap Spotlight aims to bridge.”

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