Chennai  05th November 2024: Indian Overseas Bank (IOB), one of India’s leading public sector bank, has launched an online Re-KYC facility, simplifying the Know Your Customer (KYC) update process for its customers. This new service allows customers to update their KYC details either through the IOB website, SMS or email facilities, removing the need for physical branch visits.

With the online Re-KYC facility, customers who have previously submitted valid KYC documents can update their details through three user-friendly channels:

Website: Visit the IOB website (www.iob.in), navigate to the Self-Service Digital Hub on the homepage, select the “Re-KYC” option, and follow the provided link to initiate and complete the process.

SMS: Send an SMS in the format “REKYC CIF ID” to 9643-01-9643 from your registered mobile number (e.g., REKYC 198979695).
Email: Send an email with the subject line “REKYC CIF ID” to rekyc@iob.in from your registered email address

Speaking about the service, Mr. Ajay Kumar Srivastava, MD & CEO, Indian Overseas Bank, said, “This new online Re-KYC facility reflects IOB’s dedication to digital transformation and its commitment to providing a superior customer experience. By offering multiple convenient channels for Re-KYC updates, IOB aims to save customers valuable time and eliminates the need for in-person visits. This initiative aligns perfectly with modern banking trends that prioritize accessibility and convenience.”

The online Re-KYC facility further strengthens IOB’s reputation as a customer-centric institution. By offering a simpler and more convenient KYC update process, IOB demonstrates its commitment to providing exceptional service and setting new standards for excellence in the banking industry.