Bangalore, October 25, 2023: In the wake of the devastating Sikkim floods, ICICI Lombard, a leading general insurance company, extends its heartfelt condolences to the affected families and stands in solidarity with the people of Sikkim during this challenging time.

On October 4, 2023, the southern bank of the South Lhonak Lake in Sikkim experienced a catastrophic breach, leading to a massive outflow of water. This deluge, cascading over steep mountain slopes in the Teesta basin, unleashed a lethal mix of icy water and debris, wreaking havoc on its path. The floods left a trail of destruction in its wake, causing heavy damage to the Chungthang Dam and hydropower projects of NHPC, along with a significant loss of life and property.

During this challenging period, ICICI Lombard reiterates its unwavering dedication to the well-being of its customers and the broader community. We urge residents in the affected areas to prioritize their safety by staying informed through local authorities and emergency services, securing their property and essential documents, and ensuring they have vital supplies readily available to meet their immediate needs.

ICICI Lombard General Insurance comprehends that such natural disasters can lead to unforeseen damages and losses. To provide immediate support and assistance to policyholders affected by the Sikkim Floods, we have established a dedicated help desk. Our team is available 24*7 to provide guidance and facilitate a seamless claims settlement process during this challenging period.

Additionally, we encourage our policyholders to utilize electronic communication wherever possible for correspondence when initiating a claim and submitting all relevant documents. We are dedicated to leveraging digital processes to the fullest extent possible to assess claims, ensuring a smoother and faster claims settlement process.

To reach out to ICICI Lombard for support and guidance, please use the following channels:

• Toll-Free Contact Number: 18002666
• Email: customersupport@icicilombard.com
• Nodal Officer Details:

As always, our commitment to serving our customers remains our top priority. We stand ready to support you and assist with any insurance requirements you may have.