Spinoto, an on-demand vehicle service platform, has announced the launch of its operations in Ahmedabad, enabling customers to book services through the platform and have a trained mechanic reach their location within 15 minutes—addressing long-standing inefficiencies in urban vehicle servicing. The focus will be on returning customers to the road as quickly and seamlessly as possible and providing roadside assistance for two-wheelers, passenger cars, and electric vehicles.
Spinoto operates through dark service stores that house trained mechanics and an inventory of the most commonly needed spare parts and standard tools. Once a customer submits a service request through the Spinoto app, the system will assess the issue being reported and identify the parts needed for resolution and the most appropriate solution to resolve the issue before assigning the nearest available mechanic to complete the service. This means that the mechanic arrives at the service site with everything necessary to complete the service, and eliminates delays at the service site due to diagnosing or finding parts.
“The App is designed to fill a variety of service needs, from breakdown assistance to minor repairs and routine maintenance, as well as providing basic EV service diagnostics. Spinoto supports electric vehicle service processes as more consumers adopt electric vehicles and their usage increases in urban markets.” says Krunalsinh Rana, Founder of Spinoto.
Currently, Spinoto provides services in Ahmedabad, where they are continually working on improving things like service response times, technician readiness, and supply availability. Spinoto plans to expand its service areas to other major Tier 1 cities, including cities in other states, like Mumbai, Bangalore, Delhi, and Hyderabad. However, expansion will take time and will be done in phases to ensure the consistency of operations, rather than attempting rapid geographic growth.
The company’s intent is to create a large service ecosystem regarding vehicle ownership, rather than just a repair platform alone.